Delivery & Returns

Packing and Dispatching

All orders are packed and dispatched within 1 working days of being received. Our aim is to despatch same working day for orders received by midday.

A despatch note is sent out with each order. If for any reason the dispatch of your order is delayed we will inform you by email. An invoice is emailed separately once the order has been dispatched.

Countries we deliver to

We deliver to the UK, most of the countries in Europe and a few other countries around the world. If you do not see your country in the country drop down list during the checkout process, please contact us to see if we can include it.

UK – Postage and Packing charges

Order Value (£)1st Class2nd ClassCourier
0.00 – 10.00£1.50£1.00£5.00 per parcel
10.01 – 20.00£3.00£2.00£5.00 per parcel
20.01 – 25.00£4.00Free£5.00 per parcel
25.01 – 30.00FreeFree£5.00 per parcel
£30.00 +FreeFreeFree

Postage and Packing charges – Europe and ROW

Weight of ParcelEurope AirmailEurope Courier*Europe Airmail (& Int Signed)ROW Airmail (& Int Signed)
0.00 – 0.100kg£2.50£7.99£7.50£8.50
0.101 – 0.25kg£3.50£7.99£8.50£9.50
0.251 – 0.5kg£5.50£7.99£10.50£12.50
0.51 – 0.75kg£7.00£7.99£11.50£14.50
0.751 – 1.00kg£8.50£7.99£13.50£17.00
1.01 – 1.25kg£9.75£7.99£14.00£19.00
1.251 – 1.50kg£11.00£7.99£15.00£20.50
1.51 – 1.75kg£12.50£7.99£16.00£21.50
1.751 – 2.00kg£14.00£7.99£17.00£23.00

Airmail has a limit of 2kg.

Europe Courier – this service is available to a limited set of countries in the EU [Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Potugal, Spain, Sweden].

If you try to buy more than 2kg of goods then a message will be displayed warning you that you cannot proceed with the order. Please contact us to discuss options for delivering your order.

Returns

If you need to return one or more items and have an account with us, please use the returns process in your account: – Click Completed Orders  then click Return Item(s) next to order in question and follow the returns process on screen.

Alternatively please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Cancellations

You are entitled to cancel your order before the products are dispatched.

Refunds and Exchanges

You are entitled to cancel your order within 14 working days of receipt of the goods. Your rights to return goods are protected under the EU distance Selling Directive, see http://www.hmso.gov.uk/si/si2000/20002334.htm for further details. If you wish to return a product for any reason, send it back to us (with the original packaging) and delivery note and reason for return and we’ll refund or replace it.

Any goods returned should be in a perfect condition and not been used. You are responsible for any returned goods until they reach us. We advise that a proof of postage certificate should be obtained when returning any part of your order.Only the value of the goods will be refunded. We regret that postage, packing and insurance are direct costs and therefore cannot be refunded. Returns and exchanges will be processed as soon as possible after arrival (latest 7 days after receipt).

Faulty goods

Please return faulty goods for a full refund.

Product Guarantee for Bibetta’s products

All our products are guaranteed for 6 months from date of delivery. We will not replace goods we believe have been subjected to excess wear and tear, accidental damage, misuse or which have not been used in accordance with Bibetta’s usage and wash/dry care instructions. This does not affect your statutory rights.

Comments or Complaints

If you have any comments or complaints about any of our products supplied to you, please contact us using the details supplied on the Contact page.